Refund and Cancellation Policy

Last Update - 16-12-2024

1. Cancellation Policy:

• Standard Rate Reservations:
  • Cancellations made up to 7 days before the scheduled check-in date will receive a full refund.
  • Cancellations made within 7 days of the check-in date will incur a one-night penalty charge.
  • Cancellations made on or after the check-in date or in the event of a no-show, will result in no refund.
• Non-Refundable Rate Reservations:
  • For bookings made at special or discounted non-refundable rates, no refund will be issued for cancellations at any time.
• Early Departure:
  • If you check out before your scheduled departure date, the remaining nights will not be refunded.

2. Refund Policy:

• Refunds will be processed to the original payment method within 7-10 business days after the cancellation request is approved.
• In case of a valid claim (e.g., property issues, overbooking, etc.), a full refund will be processed.

​​​​​​​3. Modifications:

•  Changes to bookings (dates, room type, etc.) are subject to availability and may incur additional charges.
• Modifications made within 7 days of check-in may also require an additional fee or could be subject to the cancellation terms of the original booking.

4. Force Majeure:

• In the event of unavoidable circumstances such as natural disasters, pandemics, government restrictions, or other "force majeure" events, the property will offer flexibility in cancellation or rescheduling, and a full refund may be issued on a case-by-case basis.

5. No-Show Policy:

• If you do not arrive on the scheduled check-in date without prior notification, the booking will be marked as a no-show and will be subject to the no refund policy.

6. Special Circumstances:

• In cases of medical emergencies or extraordinary circumstances, guests may request a review of the cancellation policy for possible exceptions. Documentation may be required for approval.